AJQ AUTOMATION
Automation & Productivity Bots
Automation is a key contributor to creating efficiency within software delivery and operationally in an organisation. Our team has a long history of automating testing of software applications, automating software deployments and now as the industry has progressed, our automaton has extended into the process automation space to help replace manual operational tasks.
Problems we are solving
Problem | Solution | Function | Benefits | Metric |
New customer “Welcome Packs” send-outs delayed due to staff limitations | Automated generation and distribution of client "Welcome Packs" | Operations | - Nightly batches ensure all packs sent by next business day - Improving customer experience | SLA reduced from 96 hrs to less than 24 hrs |
Invoice processing slow, time consuming and error prone due to it’s manual nature | Automated inbound invoice processing. Invoices taken direct from email inbox, processed into finance system and flagged for approval to pay with applicable staff | Finance | - Reduced cost as additional staff not required to find/process invoices | 100% processed within SLA |
On and Off Boarding of employees and contractors is time consuming and delays can lead to productivity issues and security risks. This includes adding and revoking System Access. | Automation of the On/Off Boarding processes for employees/contractors | HR | - Significant staff reduction/cost saving | 15x faster & error rate < 1% |
Client records entered manually can have errors in the way the information is entered causing downstream issues with using this data | Automated record reconciliation that compares fields with expected data formats and values | Operations/Finance | - Fast review and exception flagging of large data sets | 26x faster & error rate < 1% |
Larger organisations have significant numbers of tickets being raise daily that require prioritisation and allocation | Automated Ticket Management that rapidly prioritises and allocates tickets based on pre-defined rules | Operations/ IT | - Fast identification, classification and allocation of trouble tickets | SLA reduced by 27% |
Benefits of Automation
Companies are looking towards Process Automation increasingly to reduce the cost and risk of manual operational tasks. With any increase in new product launches or platforms, the workload increases and so does the repetitive tasks that are common with business change.
Process Automation is perfect for optimising existing operational processes or when short bursts of processing uplift is required or to take over daily manual processing tasks.
The Automation capability also extends into technical environments including Automated Testing which can be approached in various ways, from simple test data management scripts to assist with the repetitive tasks, through to fully automated and zero human touch automated testing running on schedules.
Automation Services including Productivity Bots with Digital Workers
Often the easiest part of Business Process Automation is to develop the initial automation, the stumbling block for an organisation is the upfront investment of license, maintenance, support and monitoring to ensure the processes are scheduled and run without fail.
Our company provides a Bot As A Service (BAAS) service packages, where not only do we scope and develop the automation, but we also run the Bots for you within secure cloud infrastructure. With BAAS you can utilise Bots on demand and only pay for them as and when you need them. We will build, test, deploy, report and manage this on your behalf.
Getting Started
Our automation team works closely with companies in identifying areas that can be improved using automation tools and capability. A simple Discovery engagement may identify a list of priorities and scope where automation can move manual tasks down from hours to minutes.
The scope of Automation engagements can include:
- Short discovery phase
- Determine the ROI
- Build, Test and Deploy your Bots with speed and efficiency ensuring you maximise the benefits quickly
- Maintain, Manage, Report and Support your automation through BAAS
Examples of Automation Bots created
AJQ has built up a strong catalogue of success stories with clients where our Automation Bots address the needs of their organisation. Our Automation Bots have been used for:
- Data Remediation activity for financial services clients
- Data Creation and Test Automation for pre-production testing
- Migration activity on Accounting software from MYOB to XERO and XERO to MYOB
- System access creation for new employee onboarding or revoking access for exiting employees
- Data Reconciliation Activity
- Inbox monitoring and automated re-keying of information from system to system where straight through processing does not exist
- Invoice monitoring and raising
- Employee onboarding
- Platform Migration activity