AJQ CASE STUDIES
Testing Services
Case Study #1 - Testing Managed Services
Engagement Overview
AJQ Technology has provided delivery, development & managed testing services to an investment solutions company for over seven years with testing managed via an annual rolling agreement, and development and delivery services provided for project related requests ranging from project delivery aligning with agile principles, solution architecture, industry compliance alignment and data migration projects. Services are delivered on a time-and-materials basis and support all software initiatives across the client’s delivery pipeline. AJQ’s role has included the alignment to an Agile manual testing, automation testing, and test management services.
Services have been delivered with a focus on Sydney based team members, working alongside the client located in the Sydney CBD, with technical SMEs and specialists available for face-to-face engagements, however with a Singapore team able to support projects that increase the daily availability and throughout.
Scope & Complexity
Within the testing space, AJQ provides testing services across multiple enterprise platforms, including adviser and customer portals, product lifecycle systems, and financial reporting platforms. The engagement supports:
- End-to-end testing across new product development initiatives
- Regression and upgrade testing for annual platform service packs
- Testing of unit pricing platforms and year-end financial statement processes
- Sydney based teams with support from Singapore team members
Delivery of testing services occurs within a multi-vendor environment, with AJQ working alongside the client and external development partners operating across multiple regions. The engagement operates within a highly regulated environment, subject to formal audit and assurance requirements.
Our Project Managers and Delivery Leads work on projects that range from full end-to-end products rolled out from managing the initial RFQ and vendor assessments, through to industry APRA approval and Production go live – and also smaller technical projects working alongside other development partners on a daily basis. Within these engagements, solution architects have been engaged from the outset to ensure solutions fit APRA’s CPS234 requirements on security.
Our development team have built robust .Net automation bots that run daily over the last 3 years to cover operational tasks to assist the client Ops teams – which has saved significant time and delivered high rates of customer satisfaction
Technologies & Tools
- Jira and Zephyr for test management and reporting
- Confluence for documentation and audit artefacts
- Playwright-based automation testing frameworks
- PowerShell for automated testing of portal components
- .Net automated bots delivering operational benefit.
Delivery Model & Ways of Working
AJQ resources are embedded within client-led agile delivery teams, operating in fortnightly sprints with daily stand-ups, sprint planning, reviews, and retrospectives. The testing function includes Test Managers, Test Leads, Senior Test Analysts, and Test Analysts integrated across multiple scrum teams.
All testing activities operate under the client’s governance, assurance, and audit frameworks.
Outcomes Achieved
- Consistent delivery of testing services across complex financial platforms
- Improved quality outcomes through structured test management and automation
- Effective collaboration across internal and external delivery partners
- Sustained compliance with audit and APRA governance requirements
Case Study #2 - MS Dynamics 365 & .Net Testing Services
Engagement Overview
AJQ Technology provided specialist testing resources to support a professional services company on a nine-month Dynamics 365 Customer Engagement (CE) platform implementation for schools. The engagement was delivered on a time-and-materials basis and supported the rollout of a new enterprise platform servicing multiple education providers.
AJQ’s role included the provision of Sydney based Dynamics 365-experienced Test Leads, Senior Test Engineers, and Test Engineers, embedded within the client-led delivery team, supported by our Sydney based Head of Delivery.
Scope & Complexity
The engagement involved testing of a multi-tenant Dynamics 365 CE platform supporting multiple schools, students, and teaching staff. The solution incorporated .NET-based server-side extensions, integrations, and APIs to support business processes and data exchange across systems.
Key complexity factors included:
- Testing of role-based security and privacy controls for sensitive student and staff data
- Validation of .NET-based plugins and custom business logic
- Functional and integration testing of APIs supporting data exchange and workflow orchestration
- Coordination of testing activities across multiple stakeholder groups and delivery partners
- Operation within a high-assurance, data-sensitive environment subject to governance and approval controls
Technologies & Tools
- Microsoft Dynamics 365 Customer Engagement (CE)
- .NET-based plugins and integration services
- API testing to validate data flows and system integrations
- Structured test artefacts, execution records, and reporting aligned to client governance requirements
- Use of JIRA and Zephyr for test management
Delivery Model & Ways of Working
AJQ resources were embedded within a client-led delivery model, working alongside the client and business stakeholders. The team participated in planned delivery cycles and was responsible for:
- Test planning and test case design
- Functional, integration, and API testing
- Management and coordination of User Acceptance Testing (UAT)
- Ongoing engagement with business representatives to validate outcomes
All testing activities were delivered in accordance with defined governance, security, and approval frameworks.
Outcomes Achieved
- Successful testing support for the rollout of a Dynamics 365 CE platform to multiple schools
- Validation of privacy, access controls, and data segregation across tenants
- Assurance of .NET-based plugins and APIs supporting business processes
- Effective coordination and completion of UAT within agreed delivery timeframes
Automation Services
Case Study #3 –CI/CD & Test Automation Services
Engagement Overview
AJQ Technology provided automation testing and CI/CD enablement services to an online home loan provider over a twelve-month engagement. The engagement was delivered on a time-and-materials basis and focused on establishing and embedding automated testing capability within the client’s Salesforce delivery environment.
AJQ’s role included the provision of Sydney-based DevOps Engineers and Senior Test Analysts, working alongside the client’s internal technology teams.
Scope & Complexity
The engagement involved the design, development, and implementation of Selenium-based automated test scripts to support regression and functional testing of a Salesforce platform. Key complexity factors included:
- Integration of automated test execution into a CI/CD build pipeline
- Alignment of automation testing with Salesforce release cycles
- Management of test assets within a controlled Azure DevOps environment
- Collaboration across development, DevOps, and testing disciplines
- Operation within a regulated financial services environment with defined assurance requirements
The automation framework was designed to support ongoing use and maintenance by the client’s internal teams.
Technologies & Tools
- Salesforce platform
- Selenium automation testing framework
- Azure DevOps for source control, pipelines, and test artefact management
- CI/CD pipelines supporting automated test execution
- Jira and Confluence for delivery tracking and documentation
Delivery Model & Ways of Working
AJQ resources were embedded within the client’s Sydney-based technology teams, working collaboratively under client-defined governance and delivery processes. The team operated in alignment with agile delivery practices and was responsible for:
- Development and maintenance of automated test scripts
- Integration of automation into CI/CD pipelines
- Collaboration with development and DevOps teams to resolve issues
- Knowledge transfer and handover to internal teams
- All work was delivered under the client’s governance, security, and quality frameworks.
Outcomes Achieved
- Successful implementation of Selenium-based automation testing integrated into CI/CD pipelines
- Improved regression testing capability aligned to Salesforce releases
- Centralised management of automation assets within Azure DevOps
- Effective handover of automation frameworks supported by documentation
Case Study #4 - Scalable Playwright Automation Test Framework
Engagement Overview
AJQ partnered with a leading insurance organization to design and implement an automation test framework for a core platform experiencing frequent defects and production incidents. The objective was to improve software quality, accelerate release confidence, and embed automation into delivery squads with minimal disruption.
Over a 3 month engagement, AJQ consulted with the client on the most suitable automation frameworks and approaches and delivered a Playwright framework end‑to‑end — from discovery and design through build, knowledge transfer, and adoption support — enabling the client to scale automated testing across their platform.
The Challenge
- Frequent bugs and production incidents impacting platform stability
- Heavy reliance on manual testing slowing delivery cycles
- Limited automation capability across squads
- Need to improve release confidence without disrupting sprint cadence
- Requirement for sustainable handover to internal teams
AJQ Approach
AJQ applied a structured yet flexible delivery model focused on rapid discovery, solution design, iterative build aligned to sprint cycles, and strong knowledge transfer. The engagement emphasized minimizing impact on delivery squads while ensuring the framework could be adopted and scaled effectively.
What We Delivered
- Automation test framework tailored to the core platform
- Backlog creation and solution design documentation
- Automated test development and QA validation
- Sprint reporting and showcase sessions
- Comprehensive knowledge transfer and handover
- Ongoing support to embed automation within squads
- Results & Benefits
Improved Software Quality
o Automated testing reduced defect leakage and strengthened confidence in releases.
Faster Delivery Cycles
o Reduced reliance on manual testing accelerated testing cycles and supported more frequent releases.
Increased Test Coverage
o Framework enabled broader regression coverage across critical workflows.
Sustainable Capability
o Knowledge transfer ensured internal teams could maintain
Case Study #5 - Accelerating Claims Processing Through RPA
Engagement Overview
AJQ partnered with a leading insurance organisation to deliver a rapid Robotic Process Automation (RPA) solution that streamlined key claims processes, reduced manual effort, and improved operational resilience.
Within six weeks, AJQ recommended a platform most suited to the case studies but also one that could be cost-efficient and easy to deploy in tight timelines, and also one that could easily be handed over to client team members. The solution centered on utilizing the existing Microsoft Office365 environment with Power Automate, to ensure visibility for security teams and lengthy procurement scenario with an external platform, but without sacrificing on the quality and robustness of the scripts.
The solution was designed, built, and deployed automation for a prioritized list of use cases identified with maximum ROI and benefit— moving from discovery through to production and hypercare — while working within enterprise architectural governance and change controls.
The Challenge
- High volumes of repetitive manual processing
- Delays impacting customer experience
- Risk of human error across complex workflows
- Need to deliver automation quickly without disrupting core platforms
- Limited capacity to scale operations during peak demand
AJQ Approach
AJQ applied a pragmatic, outcome-focused delivery model including rapid discovery, agile sprint delivery aligned to client cadence, close collaboration with stakeholders, continuous testing, structured deployment, and hypercare support to ensure stability and adoption
What We Delivered
- Automation of two high-impact claims workflows
- Production-ready RPA solution integrated with client environments
- End-to-end delivery from design through deployment
- UAT support and operational readiness
- Hypercare monitoring and optimization
Results & Benefits
Faster Claims Processing
o Automation reduced manual handling and improved turnaround times, enabling teams to focus on higher-value activities.
Improved Accuracy
o Standardised workflows reduced errors and improved consistency across claims operations.
Increased Operational Capacity
o Automation created headroom for teams to manage fluctuating demand without additional resources. Both use cases ensured 2 team members were freed up from repetitive tasks to focus on other work.
Foundation for Future Automation
o The engagement established delivery patterns and governance to support a broader automation roadmap, without being locked into a larger platform with annual commitment
Project Management Services
Case Study #6 – Project Management Services
Engagement Overview
AJQ Technology was engaged by an ASX-listed, Australian-based wealth management company to manage a full end-to-end program of work for a new retirement annuities product. This included, among other activities, managing a Request for Proposal (RFP) for technology platforms, overseeing the subsequent technology rollouts, coordinating product approval with APRA, delivering marketing updates, and leading all change management activities through to the end of the warranty periods.
Because the client’s technology team was primarily geared toward BAU activities, AJQ Technology played a critical role by providing Program Management services, Business Analysts, Automation and Testing resources under a long term partner agreement. These resources worked alongside internal teams and platform technology vendors.
Following the successful RFP process and agreement to proceed, AJQ initiated the program and established a structured set of delivery streams spanning Technology, Finance, Marketing, Product, Investment Strategy, and Operations. This structure was stood up within two months of engagement. Daily status meetings and weekly steering committees were implemented and managed by AJQ Technology for the duration of the program.
AJQ Approach
To ensure the program’s success, AJQ facilitated a series of workshops to define the delivery pipeline, along with detailed plans and milestones that formed the program delivery roadmap. With core team members based Australia and technology partners located in Singapore, South Africa, and Ireland, collaboration tools and supporting technologies were introduced to improve communication and reduce risks associated with delayed decision-making.
The rollout included two new platforms for the Investments and Operations teams, a new online portal enabling advisers to track client progress, new marketing materials and roadshows to promote the product, and all compliance documentation and submissions required to obtain timely APRA approval. Updates to existing platforms were also delivered to support product changes, along with ongoing financial and budget monitoring of the program. AJQ-managed streams were supported by Business Analysts and Testers who delivered software changes and assisted with process updates and Standard Operating Procedure (SOP) approvals.
Results & Benefits
The delivery stream structure and management approach were critical in maintaining timelines and budget adherence. This structure has since been adopted by the client internally for other multi-stream, dependency-heavy projects and is still in practice. The operating model encouraged visibility, clear stream ownership, accountability, and efficiency—reducing lengthy meetings through daily stand-ups, roadmap-driven planning, and concise status reporting within steering packs.